Industry
Check-in info, guest service, and reviews — all automated
Every guest asks about directions, parking, WiFi — same info sent 10+ times daily
Japanese, Korean guests message in their language — hard to translate
Guests leave without being asked for reviews — lost word-of-mouth
| Task | Before | After |
|---|---|---|
| Pre-check-in info | Manual copy-paste | Auto-sent after booking confirmed |
| Guest FAQ replies | Same questions 10+ times daily | AI replies common questions in 10 sec |
| Post-checkout review request | Forgot or too busy | Auto-send thank you + review link |
| Google review reply | Can't read foreign reviews | AI replies in guest's language |
Currently focused on LINE and Google Reviews. Airbnb messaging has platform restrictions that need separate evaluation.
Yes. Off-season can auto-push promotions, peak season can manage waitlists.
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